Refund policy

Refund and Replacement Policy

Every By Earthlings product is made to order especially for you. Because each item is produced after your order is placed, we do not accept returns or exchanges for a change of mind, an incorrect size or colour selection, or buyer’s remorse.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at byearthlings.co@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the product and the problem

We will review your claim and, when approved, arrange a replacement or refund. Please do not mail an item back unless By Earthlings has provided return instructions. In many approved cases, a physical return is not required.

Incorrect or incomplete delivery information

Please check your shipping address carefully before completing checkout. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Contact us

Questions about an order or this policy can be sent to byearthlings.co@gmail.com.

This policy does not limit any rights you may have under applicable consumer protection law.